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If you require information about returning any item, please e-mail us at

We understand that from time to time you may wish to return a product to us.

1) Returns Policy.

Lavender House has created this 14-day returns policy to enable you to return products to us in appropriate circumstances.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection Distance Selling Regulations 2000).

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. If you wish to cancel your order, you must let us know in writing (address is detailed below).

If you have already received the items, they must be returned to us in their original, unused condition and in their original, undamaged packaging in accordance with our stated returns process.

In order to cancel your contract, you must return all the products in the order. You must take reasonable care of the products you wish to cancel. You must not use or wear them.

Please note, once items have been personalised, we cannot accept a return. We do not accept returns on some products including opened paint, waxes, liquids or some items of clothing and jewellery. This does not affect your statutory rights.

(2) Returns

Where you have legal right to return a product and receive a refund or exchange, then you will be entitled to return a product to us where:

(a) we receive the returned product within 14 days following the date of receipt of the product;

(b) the returned product should be unused, in its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out in the policy apply.

(e) all goods purchased from the website must be returned via special delivery so that it can tracked, in case of an issue. Returning via a normal post is the sole responsibility of the sender, in case goods are lost or damaged in the transit.

(3) Returns procedure

Products should be returned to us in the original mailing bag in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the product(s)

The cost for returning the items should be paid by the customer. We do not send any pre-paid return packaging with the shipment, nor do we pay for the return shipment.

Our return address is Lavender House, Units 1-3, Bron Y Berth, Penrhos, Nr Pwllheli, Gwynedd LL53 7HL. This address is our store, open between the hours of 10am – 4.30pm. We do not accept responsibility for item(s) lost in the post when returning. Please ensure that your Item(s) are sent with Royal Mail Recorded post or a form of delivery service that can track and trace your parcel. It is your responsibility to take out and pay for the necessary insurance against returns goods.